bn008 Privacy Policy

Information We Collect

When you register for and use a bn008 account, we collect personal data through several distinct channels. The categories of data collected, and the means of collection, are set out below.

1.1 Data You Provide Directly

The following data is collected at the point of registration, during the KYC verification process, or when you contact bn008 support:

1.2 Data Collected Automatically

When you access the bn008 platform — whether via browser or mobile — the following technical data is collected automatically through server logs, cookies, and analytics tools:

• Device data: Device type, operating system, browser type and version;
• Network data: IP address, approximate geographic location derived from IP;
• Session data: Pages visited, time spent on each page, game sessions initiated, bets placed, login and logout timestamps;
• Cookie data: Session tokens, preference settings, analytics identifiers (see Section 4 for full cookie details).

1.3 Data from Third Parties

In limited circumstances, bn008 may receive personal data about you from trusted third-party sources, including:

• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and partner banks to verify deposits and withdrawals;
• Identity verification providers: Confirmation responses from identity check services used during the KYC process;
• Fraud prevention services: Risk signals and device fingerprinting data from fraud detection partners to protect your account and the integrity of the platform.

How We Use Your Data

bn008 processes your personal data for the specific purposes listed below. Each purpose is supported by a lawful basis for processing. We do not use your data for any purpose not described in this Privacy Policy without first obtaining your explicit consent or updating this document with appropriate notice.

2.1 Account Operation and Service Delivery

The primary reason bn008 holds your personal data is to operate your player account and deliver the services you signed up for. This includes:

• Creating and maintaining your player account;
• Processing deposits and withdrawals through your registered payment methods;
• Displaying your account balance, bet history, and transaction records;
• Enabling access to casino games, sportsbook markets, and promotional offers;
• Providing customer support via live chat and email.

2.2 Identity Verification and Compliance

bn008 is obligated to verify the identity of all players before processing withdrawals and to comply with responsible gaming standards. Your identity and address data is used to:

• Confirm that you are at least 18 years of age;
• Verify that the payment account used for withdrawals is registered in your own name;
• Conduct ongoing KYC checks as required by our responsible platform obligations;
• Detect and prevent fraud, account takeover, and money laundering activity.

2.3 Responsible Gaming Obligations

bn008 takes its responsible gaming commitments seriously. Your gameplay data — including session duration, deposit frequency, and betting patterns — is monitored to:

• Identify potential signs of problem gambling behaviour;
• Enforce deposit limits, session time limits, and self-exclusion requests set by the player;
• Reach out proactively to players whose activity patterns suggest they may benefit from responsible gaming guidance.

2.4 Platform Improvement and Analytics

Anonymised and aggregated usage data is used to improve the bn008 platform, including optimising game loading performance, identifying popular sports markets among Bangladeshi players, and improving the mobile experience for users across Dhaka, Chittagong, Sylhet, and other regions. This analytics processing does not involve identifying individual players by name or account number.

2.5 Marketing Communications

With your consent, bn008 may send you promotional communications about new games, seasonal bonuses (such as Eid or BPL cricket season promotions), and VIP programme updates. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting support or updating your account preferences. Withdrawing marketing consent does not affect the lawfulness of data processing carried out prior to that withdrawal.

Data Sharing & Third Parties

bn008 does not sell your personal data. We share your data only in the limited circumstances described in this section, and only with parties who are contractually bound to handle your data with appropriate care and confidentiality.

3.1 Service Providers and Platform Partners

To operate the bn008 platform, we engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive transaction data necessary to process your deposits and withdrawals. Each payment partner operates under its own published privacy terms.
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session identifiers to deliver game content. Game studios do not receive your full name, NID, or payment details.
• Identity verification services: Our KYC partner receives document images and identity data solely for the purpose of confirming player identity. Verified data is not retained by the KYC partner beyond the verification window.
• Customer support tools: Live chat and email ticketing systems used by the bn008 support team process conversation data to enable customer service delivery.
• Analytics platforms: Anonymised behavioural data (no personally identifying information) is processed by analytics tools to support platform performance monitoring.

3.2 Legal and Regulatory Disclosures

bn008 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally compelled to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. In such cases, we will disclose the minimum data required to satisfy the legal obligation and will notify the affected player where permitted by law.

3.3 Business Transfers

In the event that bn008 undergoes a merger, acquisition, or sale of all or part of its assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, with a minimum of 30 days' notice before the transfer takes effect.

Cookies & Tracking Technologies

The bn008 website uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use the site. This section explains the types of cookies in use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your browser across different pages and sessions, storing information such as your login state, language preference, and session activity. Cookies are widely used across the internet and are essential to delivering a functional online service.

4.2 Types of Cookies Used by bn008

4.3 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or security settings menu. Please note that disabling strictly necessary or fraud prevention cookies will impair or prevent your ability to log in and use the bn008 platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

Data Retention

bn008 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal, audit, and compliance obligations. The following retention periods apply:

• Active account data (identity, contact, payment, gameplay history): Retained for the duration of the account relationship and for five years following account closure;
• KYC and identity documents (NID copies, passport scans, utility bills): Retained for five years from the date of submission or five years from account closure, whichever is later;
• Financial transaction records (deposits, withdrawals, bonus settlements): Retained for seven years from the date of the transaction in accordance with financial record-keeping standards;
• Customer support correspondence (chat logs, email records): Retained for three years from the date of the interaction, unless the correspondence relates to an ongoing dispute or investigation;
• Marketing consent records: Retained for the duration of the account plus three years post-closure to demonstrate consent compliance;
• Self-exclusion records: Retained indefinitely to prevent re-registration by a self-excluded player.

When data is no longer required under the above schedules, it is securely deleted or anonymised. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

Data Security

bn008 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS/SSL encryption: All data transmitted between your browser and bn008 servers is encrypted using current TLS standards. The padlock icon in your browser address bar confirms the secure connection is active;
• Encrypted data storage: Sensitive data fields — including payment account numbers and identity document references — are stored in encrypted form in our databases. Encryption keys are managed separately from the encrypted data;
• Access controls: Access to personal data within bn008 systems is restricted to authorised personnel only, on a strict need-to-know basis. All staff who handle player data are bound by confidentiality obligations;
• Two-factor authentication: Two-factor authentication is available and recommended for all bn008 player accounts to prevent unauthorised logins;
• Regular security reviews: bn008 conducts periodic internal security reviews and vulnerability assessments to identify and address potential weaknesses in our data handling systems;
• Incident response: In the event of a data breach that is likely to result in a risk to player rights, bn008 will notify affected players without undue delay and will take immediate remediation steps.

Your Responsibilities

While bn008 takes every reasonable precaution to protect your data on our end, account security also depends on actions taken by you as a player. You are responsible for:

• Choosing a strong, unique password for your bn008 account and not reusing it on other platforms;
• Never sharing your login credentials, OTP codes, or session details with any third party;
• Logging out of your bn008 account when using shared or public devices;
• Notifying bn008 support immediately at [email protected] if you suspect your account has been accessed without your authorisation.

Your Privacy Rights

As a bn008 player and data subject, you hold the following rights in relation to your personal data. To exercise any of these rights, contact bn008 at [email protected] with the subject line "Privacy Rights Request". All requests will be acknowledged within 5 business days and resolved within 30 calendar days.

Right of Access

You have the right to request a copy of all personal data that bn008 holds about you. Your data subject access request response will include the categories of data held, the purposes for which it is processed, the retention periods applied, and any third parties with whom it has been shared.

Right to Rectification

If any personal data held by bn008 is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your registered mobile number has changed or your name appears incorrectly on your account, contact support to initiate a correction. Note that changes to identity data may require re-submission of KYC documents.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent (for consent-based processing such as marketing). The right to erasure is not absolute — bn008 may retain data where retention is required by legal obligation, such as the financial record-keeping and anti-fraud retention periods described in Section 5.

Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of your data or have objected to processing pending verification — you may request that bn008 restrict the processing of your personal data while the matter is resolved. During a restriction period, your data will be stored but not actively used.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of bn008's legitimate interests, though such objections will be weighed against bn008's compelling grounds for continued processing (such as fraud prevention).

Right to Data Portability

Where processing is carried out on the basis of consent or contract and by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to have that data transmitted to another controller where technically feasible.

Policy Updates & Contact

bn008 reviews this Privacy Policy periodically and updates it when changes to our data practices, platform services, or applicable legal requirements make it necessary. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where changes are material — meaning they affect your rights or significantly alter how your data is used — bn008 will notify all registered players by email at least 14 days before the revised policy takes effect. Continued use of the bn008 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

For minor, non-substantive changes (such as clarifications of existing practices, typographical corrections, or restructuring of this document for readability), bn008 may update the policy without individual notification. We encourage you to review this page periodically to stay informed of how your data is handled.

Contact for Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the bn008 data team using the details below:

• Email: [email protected] — subject line: "Privacy Enquiry" or "Privacy Rights Request"
• Live chat: Available 24/7 from your account dashboard
• Support hours: Bangladesh Standard Time (UTC+6), around the clock

This Privacy Policy was last reviewed and updated on 1 January 2026. It applies to all players registered on the bn008 platform at https://bn008.net regardless of their location within Bangladesh.