Play Smart.
Stay in Control.

Our Commitment to Safe Play

At bn008, responsible gaming is not an afterthought — it is embedded into the design of the platform from the ground up. We are Bangladesh's trusted online casino and sportsbook, and with that trust comes a genuine obligation to care about the wellbeing of every player on our platform, not just their deposit balances.

Gambling, when approached as a leisure activity with clear personal boundaries, is an enjoyable experience shared by millions across Bangladesh and the world. Cricket betting during BPL season, spinning the reels on a favourite slot, or following live dealer tables are all forms of entertainment that many people enjoy responsibly every day. The problem arises when gambling crosses from entertainment into compulsion — and that shift can happen gradually, often without the player noticing.

bn008's responsible gaming programme exists to catch that shift early and give every player the tools they need to step back, reset, and recalibrate. We take a proactive approach: our system monitors gameplay patterns for signs of risk, our support team is trained to recognise and sensitively raise wellbeing concerns, and our suite of self-management tools is always available, always free to use, and always respected.

18+ Age Restriction

bn008 operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, or place any bet on the bn008 platform. This rule is absolute and applies to every player in Bangladesh without exception.

Age verification is conducted as part of the KYC (Know Your Customer) process that all players must complete before their first withdrawal is processed. Players may be asked to submit a copy of their National Identity Card (NID) or passport to confirm their date of birth. Accounts where the player is found to be under 18 will be closed immediately and any deposits will be returned.

Why the 18+ Rule Matters

Gambling before the brain has fully developed can create disproportionate risk of developing a gambling disorder. Young people are also more susceptible to the distorted thinking patterns — such as the belief that losses can always be recovered — that underpin problem gambling. The 18+ rule exists to protect young people in Bangladesh from exposure to those risks at a vulnerable stage of their lives.

Recognising Problem Gambling

Problem gambling rarely announces itself clearly. It typically develops over weeks or months through a gradual escalation of time spent, money wagered, and emotional investment. Many people who develop a gambling problem are genuinely surprised when they look back and identify how far things had progressed before they noticed.

The following questions can help you assess whether gambling is starting to have a negative impact on your life. These are not diagnostic criteria — they are reflection prompts designed to encourage honest self-assessment.

If you answered "yes" to two or more of these questions, it may be worth taking a break from gambling and speaking with a trusted person in your life or a professional support service. bn008's self-exclusion and account limit tools are available immediately — no waiting period is required to activate them.

Responsible Gaming Tools

Every bn008 account comes with a full suite of responsible gaming controls, accessible at any time from the account dashboard. These tools are designed to give you meaningful control over your gambling activity before problems escalate. There is no charge for using any of these features, and activating a limit or restriction will never result in any penalty to your account.

Self-Exclusion

Self-exclusion is the strongest individual responsible gaming tool available on bn008. When you self-exclude, your account is fully suspended for the duration you choose — no deposits, no bets, no promotional communications. It is the right choice if you feel gambling is getting out of your control and you need a firm, enforceable boundary.

bn008 offers the following self-exclusion periods:

• 1 Month — a short-term break to reset perspective;
• 3 Months — a medium-term pause suitable for addressing escalating habits;
• 6 Months — a serious commitment period for players concerned about developing dependency;
• 12 Months — a full-year exclusion for significant gambling concerns;
• Permanent Exclusion — an indefinite, irrevocable closure of the account for players who decide gambling is not right for them long-term.

What Happens During Self-Exclusion

• Real-money betting and deposits are immediately suspended;
• All marketing and promotional emails are suppressed for the full exclusion period;
• Any pending bonus balances are forfeited;
• You may still log in to view your transaction history, but cannot place bets or deposit;
• Withdrawal of any remaining real-money balance is still permitted — contact support to initiate.

How to Self-Exclude

• 1
  Contact our support team

  Reach out via the 24/7 live chat in your account dashboard, or send an email to [email protected] with the subject line "Self-Exclusion Request".

• 2
  Choose your exclusion period

  Inform the support agent of your preferred exclusion duration. They will not attempt to dissuade you or offer promotional incentives — they are trained to process your request promptly and with care.

• 3
  Confirm your identity

  You will be asked to confirm your account details so that the correct account is excluded. This step prevents accidental exclusions from third-party contacts.

• 4
  Exclusion is activated

  Your account exclusion takes effect within 24 hours of the confirmed request. You will receive an email confirmation once the exclusion is active.

Protecting Minors

bn008 recognises that many households in Bangladesh share devices — whether a family smartphone, a shared tablet, or a home computer. It is the responsibility of every registered bn008 player to ensure that their account credentials are never accessible to anyone under the age of 18 in their household.

Steps to Protect Minors in Your Home

• Never save your bn008 username or password on a shared or family device — always log out after each session;
• Use a strong, unique password that could not be guessed by a family member — avoid birthdays, names, or simple number sequences;
• Enable two-factor authentication on your bn008 account so that a second verification step is required even if your password is known;
• Consider using parental control software on shared devices — many options are available for Android devices commonly used across Bangladesh;
• If you believe a minor in your household has accessed your account, contact bn008 support immediately.

bn008 will never knowingly allow a person under 18 to maintain an active account. Where age verification evidence raises doubt about a player's true age, the account will be suspended pending full KYC documentation. No bets placed during a suspension window will be honoured if the player is ultimately found to be a minor.

Getting Help & Support

If you believe that gambling is negatively affecting your life — or the life of someone close to you — please do not hesitate to seek support. Reaching out is a sign of strength, and help is available.

While bn008's own support team is available 24/7, we recognise that some players may prefer to speak with independent counsellors or organisations that specialise in gambling-related harm. We strongly encourage anyone who is struggling to access professional support resources alongside the tools that bn008 provides.

Signs That It May Be Time to Seek External Help

• You have used bn008's self-exclusion tool but find ways to circumvent it;
• Gambling is causing significant financial strain on your household;
• Family relationships are being damaged by gambling-related behaviour;
• You are experiencing persistent anxiety, depression, or guilt connected to gambling;
• You feel unable to stop gambling despite wanting to.

These are serious indicators that professional intervention may be more effective than individual willpower alone. Problem gambling is a recognised behavioural condition — not a character flaw — and it responds well to structured therapeutic support.

What bn008 Can Do

bn008's support team is trained to handle responsible gaming conversations with sensitivity and without judgment. When you contact us about a gambling concern, we will:

• Listen without judgment and take your concern seriously;
• Help you activate any account restriction or exclusion tool immediately;
• Provide information about the tools available on your account;
• Point you toward further support resources as appropriate.

Contact bn008 Support

Our dedicated support team is available around the clock, every day of the year, on Bangladesh Standard Time (UTC+6). If you have a responsible gaming concern — no matter how small — please reach out. We would rather hear from you early than have you struggle in silence.

When contacting us about a responsible gaming matter, please include your registered account username or email address so our team can locate your account quickly and take immediate action. All responsible gaming communications are handled with strict confidentiality by a dedicated team member — they are never used for marketing purposes.